SHIPPING & RETURNS
FROM US TO YOU
All products will be shipped out withing 1-3 days of receiving your order. We mainly use Australia Post to send out our goods and the estimated delivery time will be shown when on the purchasing page.
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All our products will be sent from Perth, Western Australia.
RETURNS & EXCHANGES
We do accept returns on all our products for the following reasons; incorrect size and faulty product. If you are requesting a return for other reasons please email us on SUPPORT@OLIVEPETBOUTIQUE.COM.AU for assistance.
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We are more than happy to exchange your product for another if there is an issue.
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To make a return please email us at SUPPORT@OLIVEPETBOUTIQUE.COM.AU and include your order number, the items you wish to return, and the reason for return request. Once we receive your items we will take a look at them and either an exchange or refund will be issued. Please note that return shipping fee is the customers responsibility.
PACKAGING
All products are packaged in our signature drawstring bags, wrapped in tissue paper, then wrapped in paper support to ensure that nothing gets damaged on the way to you.
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In the unlikely event your package comes damaged and the products inside are then affected, please take a photo of this and email us withing 48 hours of receiving it. We will then assist you further.